Refund policy

Customized and/or Personalized Items:

Soul Tomes stands behind all of it’s products 100%.   We offer a variety of different items that allow for personalization and/or customization.  Due to their nature,  items that contain personal configuration, inscription, or design are not eligible for returns unless the product(s) are damaged or defective upon arrival.  If there is a misspelling or error in the configuration, inscription, or design due to a mistake made by us we will gladly issue a refund or replace the item with the corrections made.

Non-Customized and/or Personalized Items:

Items on our website that do not call for any customization and/or personalization can be returned for any reason within 14 days of receiving your purchase.  Upon receipt of the returned item we will issue a full refund.

Digital and Downloadable Items:

Due to the digital nature of these items we can not offer refunds or exchanges once purchased.



To return an order, you must contact us first using the link for our contact form.  We are here for you and want to know what happened so we can make it right for you.  If a return is the solution then we will issue you a return authorization and provide you with instructions on where to send your return.  You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

** Unless the item(s) arrive damaged or defective the buyer will be responsible for paying for the shipping costs with regard to the items that you wish to return.

 If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form.